As part of our ongoing ISO commitments, Energy Engineered Products conducts an annual customer satisfaction survey in order to help gauge our performance in key areas of our business. This feedback from our customers is essential in assisting us in the process of continual improvement. We thank all those who participated for their input.
The survey was conducted in February and March 2010, and we received 61 responses. In analyzing the responses we note the following:
Our sales team seems to meet our customer's expectations in most respects. However the area most requiring attention is our ability to be flexible, and the speed at which we respond to enquiries.
Our quality standards on the whole are living up to the expectations of our customers, with our packaging of goods needing some attention.
Our ability to meet delivery expectations is good, but appears to be the area of our business that needs the most attention. Better communication with our customers in order to manage delivery expectations as well as to advise where logistical problems have been encountered, is where we will focus.
Our customers are most drawn to us for our quality and service.
Overall we are pleased with the results which indicate that in general we are able to make a good impression on our customers. In particular, it appears that our focus on quality has been noticed and appreciated. In addition, the hard work to offer a service orientated experience has enabled us to grow our customer base as well assist in keeping customers coming back to us.
There are always areas in which we can improve and we will endevor to achieve even better results in 2011.
Click here to download the results of the customer satisfaction survey.